Refund & Return Policy

Effective Date: 25-01-2026

At KM Metal Bazaar, we value customer satisfaction and aim to provide quality products. Our refund and return process is designed to be fair, transparent, and aligned with standard ecommerce practices in India.

1. Eligibility for Returns & Refunds

We offer a 7-day return and refund policy from the date of delivery.

You may request a return or refund if:

  • The product is damaged on arrival

  • The product is defective

  • The wrong product was delivered

  • The product has missing parts

To be eligible:

  • The item must be unused and in original condition

  • The product must be in its original packaging

  • Proof of purchase (order confirmation or invoice) must be provided

2. Verification Process (Mandatory)

All refund and return requests are subject to proper verification.

Customers are required to provide:

  • Clear photos of the product

  • Photos of the packaging

  • Description of the issue

This helps us understand the concern and ensure a fair resolution.

3. How to Request a Refund or Return

To initiate a request, please contact us using the details below:

Phone: +91 96331 45747
Email: support@kmmetalbazaar.com (or your official email)

Please include:

  • Order number

  • Product name

  • Reason for return/refund

  • Photo proof (where applicable)

4. Response Timeline

  • Once a refund or return request is submitted, we will acknowledge your request within 24 to 48 hours.

  • Our team will complete verification and provide a final response within a maximum of 7 working days.

We are committed to clear communication throughout the process.

5. Refund Approval & Processing

Refunds are approved based on the situation and verification outcome.

If approved:

  • The refund will be processed to the original method of payment

  • Processing time may vary depending on banks and payment gateways

Please note that shipping charges (if applicable) are non-refundable unless the return is due to an error from our side.

6. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items damaged due to misuse

  • Items returned without original packaging

  • Products returned after the 7-day return window

Final eligibility will be determined after verification.

7. Our Commitment

At KM Metal Bazaar, we believe in long-term trust. Every refund and return request is handled with fairness, transparency, and respect for our customers.

If you have any questions about this policy, please contact us directly. We are always here to help.

KM Metal Bazaar
Opp. SNDP Hall, Pothencode, Trivandrum, Kerala
+91 96331 45747