Help & FAQs

Welcome to the KM Metal Bazaar Help Center. Below are answers to common questions to make your shopping experience clear, transparent, and trustworthy.

If you still need assistance, please contact us at +91 96331 45747.

Orders & Shopping

1. How can I place an order?
You can place orders directly through our website by browsing products, adding them to your cart, and completing checkout.

2. Can I place an order through phone or WhatsApp?
Yes. You can contact us at +91 96331 45747 for product queries and order assistance.

3. Do I need to create an account to shop?
No. You can check out as a guest. Creating an account helps you track orders more easily.

4. How do I know if a product is available?
Product availability is shown on each product page. You may also contact us for confirmation.

Shipping & Delivery

5. Do you deliver across India?
We aim to deliver across India based on courier service availability.

6. How long does delivery take?
Delivery usually takes 3–7 working days, depending on your location.

7. How will I track my order?
Tracking details will be shared once your order is confirmed and shipped.

8. What if my product arrives damaged?
Contact us within 7 days with clear photos of the product and packaging for verification.

Returns & Refunds

9. What is your refund policy?
We offer a 7-day return and refund policy from the date of delivery.

10. Who is eligible for a refund?
Customers may be eligible if the product is damaged, defective, incorrect, or has missing parts (subject to verification).

11. How can I request a refund?
Contact us with your order details and photo proof of the issue.

12. How quickly will you respond to my refund request?
We acknowledge requests within 24–48 hours and complete the process within 7 working days.

13. Is refund approval guaranteed?
Refunds are approved based on the situation and verification outcome. We ensure fair decisions in every case.

Store & Trust

14. Where is your physical store located?
Opp. SNDP Hall, Pothencode, Trivandrum, Kerala.

15. Is KM Metal Bazaar a genuine business?
Yes. We are a trusted business with over 100 years of legacy, formerly known as KM Stores.

16. Why should I trust shopping here?
Our reputation is built on decades of customer trust, honest pricing, and consistent quality.

17. Are your products good quality?
Yes. We curate products meant for everyday durability and value for money.

18. Do you sell original products?
Yes. All products are sourced from trusted manufacturers and suppliers.

🇮🇳 Made in India & Our Values

19. Do you support Indian-made products?
Yes. We actively promote products made in India for Indian households.

20. What makes KM Metal Bazaar different from other stores?
Our 100+ year legacy, local trust, customer-first approach, and curated product selection.

Social Media & Online Presence

21. Are you on social media?
Yes, you can connect with us here:

22. Can I verify your activity online?
Yes. Our social media pages show real updates, products, and engagement.

23. Do you post offers and updates online?
Yes. Follow our pages to stay updated on new arrivals and offers.

Payments & Pricing

24. Are your prices fair?
Yes. We believe in honest pricing and real value for customers.

25. What payment methods do you accept?
We support common online payment methods available on the website checkout.

Customer Support

26. How can I contact customer support?
You can call or message us at +91 96331 45747.

27. Do you respond to customer queries?
Yes. We make every effort to respond promptly and clearly.

28. What are your support hours?
Support is available during normal store working hours.

General Questions

29. Is this store suitable for everyday household shopping?
Yes. Our products are selected for real homes and daily use.

30. Are you a large company or a local business?
We are a proudly local business with a century-old legacy, now expanding online.

Still need help?

 Call us: +91 96331 45747
 Visit us: Opp. SNDP Hall, Pothencode, Trivandrum, Kerala

We’re always happy to assist you.